Senior Vice President and Chief Customer Officer
Tom Kirkpatrick is senior vice president and chief customer officer for American Electric Power. In this position, Kirkpatrick has responsibility for Customer Services, Operations and Solutions as well as Economic and Business Development.
Previously, Kirkpatrick was vice president, Distribution Asset Management and Support Services. Prior to his leadership role in Distribution Asset Management, he was vice president, Customer Services, Marketing and Distribution Services. He began his career with AEP in 1980, working in progressively responsible senior-level positions in a broad range of functional areas, including vice president, Distribution Operations, vice president, Distribution Asset Management, vice president, Distribution Operations for AEP Ohio, responsible for the electric distribution system, including engineering, design, distribution line and safety that serve approximately 1.5 million AEP Ohio customers. Kirkpatrick left AEP for five years, holding leadership positions as senior vice president, Energy Practice for Davies Consulting, Inc. based in Maryland, and vice president, Energy for Patrick Energy Services in Illinois. He returned to AEP Ohio in 2010.
Kirkpatrick holds a bachelor of science degree in electrical engineering from Gannon University with a focus on electric power systems. He is a registered Professional Engineer.
Kirkpatrick is active on various EEI Committees. In addition, he was selected as the chairman of the first EEI National Response Event Executive Committee. He also is a board member of the Mid-Ohio Foodbank and the Southeast Electric Exchange, both non-profit organizations.